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Frequently Asked Questions
Find answers to common questions about ColdProxy's IPv4 & IPv6 proxy services. Refund policy, proxy usage, account setup, and more.
Once your order has been delivered successfully, please allow up to 20 minutes for the system to deploy your proxies before starting authentication. After that, you can proceed with authentication using one of the two available methods [Proxies authentication - Knowledgebase - ColdProxy - Premium IPv6/IPv4 Proxies]
Simply visit our ColdProxy IP Checker to see your current IP address. Copy it and enter it into your plan’s IP authentication settings to complete the setup.
You can easily check using our IPv6 Compatibility Checker.
• If the site supports IPv6, it will work with our IPv6 proxies.
• If the site only supports IPv4, you’ll need to use our IPv4 proxies instead.
Yes, you can upgrade your plan speed at any time. Just open a support ticket via our helpdesk, or contact us on Telegram: https://t.me/proxyCold
Daily plans are non-refundable due to the exclusivity of our proxies.
Weekly and monthly plans can be refunded only in the event of a verified technical issue on our side (which rarely occurs).
If your plan was activated and used for one day or less, we deduct the cost of one day’s usage based on the plan’s daily rate, and refund the remaining balance accordingly.
Yes! We offer a one-hour trial plan for every package on our website at a symbolic price.
In addition to this, we strongly encourage customers to reach out to us before purchasing. Our support team is happy to review your needs and ensure that our services are the right fit for you.
Our support team responds immediately after receiving your message. We take pride in providing fast and reliable assistance, available 24/7. Just feel free to open a support ticket via our helpdesk, or contact us on Telegram: https://t.me/proxyCold
Yes — we can tailor proxy solutions to your specific use case. Simply contact our sales team by opening a support ticket through our helpdesk or reaching out to us on Telegram:
There are a few ways you can join and grow with us:
1. Stay connected: Follow our updates, tips, and announcements to make the most of your proxies. Join our Telegram channel: https://t.me/proxyCold
2. Reseller Program: If you’d like to offer proxies under your own brand or scale your business, our reseller program gives you bulk pricing, flexible options, and full control.
3. Affiliate Program: Prefer to recommend us instead? Earn commissions by sharing ColdProxy with your network. It’s simple to join, and you’ll get paid for every customer you refer. Simply click the Affiliate button in the website header to send your request and get started.
Yes, we do. You can set up to two renewal reminders and link your account to Telegram or your email to receive notifications before your plan expires.
Learn how to use the reminder feature here:
Yes, of course. We offer plans that allow you to select your desired location.
• IPv6 plans are available, like Datacenter plans and Residential IPv6 plans.
• IPv4 plans are also available, such as the Residential IPv4 plans.
Yes, we support both SOCKS and HTTP/HTTPS proxies.
All plans include rotating IPs per request, plus sticky sessions for longer connections.
Very secure — our frequently refreshed IPs ensure strong privacy, high trust rates, and a more natural browsing experience.