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Connect with ColdProxy specialists for instant routing updates, onboarding help, and proxy recommendations tailored to your stack.
Chat on TelegramReach our engineers, support agents, and sales consultants any time you need fresh, high-performance proxies.
Prefer real-time chat or detailed tickets? We have both. For instant answers browse our FAQ hub or select the channel that matches your request.
Connect with ColdProxy specialists for instant routing updates, onboarding help, and proxy recommendations tailored to your stack.
Chat on TelegramEscalate billing, compliance, or network-related requests with guaranteed response times and complete conversation history stored in our helpdesk.
Open a ticketOur proxy experts are always available to help you find the right solution for your needs.
Contact Our Sales TeamOnce your order has been delivered successfully, please allow up to 20 minutes for the system to deploy your proxies before starting authentication. After that, you can proceed with authentication using one of the two available methods [Proxies authentication - Knowledgebase - ColdProxy - Premium IPv6/IPv4 Proxies]
Simply visit our ColdProxy IP Checker to see your current IP address. Copy it and enter it into your plan’s IP authentication settings to complete the setup.
You can easily check using our IPv6 Compatibility Checker.
• If the site supports IPv6, it will work with our IPv6 proxies.
• If the site only supports IPv4, you’ll need to use our IPv4 proxies instead.
Yes, you can upgrade your plan speed at any time. Just open a support ticket via our helpdesk, or contact us on Telegram: https://t.me/proxyCold
Daily plans are non-refundable due to the exclusivity of our proxies.
Weekly and monthly plans can be refunded only in the event of a verified technical issue on our side (which rarely occurs).
If your plan was activated and used for one day or less, we deduct the cost of one day’s usage based on the plan’s daily rate, and refund the remaining balance accordingly.
Yes! We offer a one-hour trial plan for every package on our website at a symbolic price.
In addition to this, we strongly encourage customers to reach out to us before purchasing. Our support team is happy to review your needs and ensure that our services are the right fit for you.