Acceptable Use Policy

Acceptable Use & Privacy Policy

Introduction

ColdProxy (referred to as “we,” “us,” or “our”) provides proxy services to users worldwide. This Acceptable Use & Privacy Policy outlines the rules governing the use of our services and explains how we handle your personal data.

1. Acceptable Use

1.1 Prohibited Activities

• You may not use ColdProxy for any unlawful, harmful, fraudulent, or malicious purpose.

• You agree not to transmit, distribute, or store any material that violates applicable laws or regulations.

• You must refrain from actions that infringe upon the rights of others, including but not limited to intellectual property rights, privacy rights, or any form of harassment.

1.2 User Responsibility

• You are solely responsible for the content you transmit through our servers.

• You are responsible for maintaining the confidentiality of your account and login credentials.

• We are not liable for any misuse of our services by users, nor for any damages or losses resulting from such misuse.

1.3 Service Abuse and Termination

• If we identify or reasonably suspect that you are using our service to engage in prohibited activities, we reserve the right to suspend or terminate your account at our discretion, without prior notice.

• In cases of repeated or severe violations, we may report your activities to the relevant authorities if required by law.

2. Information We Collect

2.1 Account Registration

• Email address: Used for account creation, login, and communication.

• Name: Used to identify the account holder.

• Physical address: Used for account management and, if necessary, for billing or legal documentation.

2.2 No Traffic Logs

• We do not collect or store logs of user browsing activity or traffic details. This includes information about the websites you visit, IP addresses used, or other specific usage data transmitted through our proxy.

2.3 Cookies

• Our website may use cookies or similar technologies to enhance user experience (e.g., storing preferences or maintaining session information). You can disable cookies, but it may affect site functionality.

3. How We Use Your Information

3.1 Account Management

• We use the personal data you provide exclusively to create and manage your account, verify your identity, and facilitate login processes.

3.2 Communication

• We may send you service-related messages (e.g., updates, notices about account status, policy changes).

• We will never use your email for marketing unless you have explicitly opted in.

3.3 Legal and Safety Obligations

• In the event of valid legal requests, subpoenas, or court orders, we may disclose information if legally required.

4. Data Retention and Deletion

4.1 Retention Period

• We retain user data (email, name, physical address) only as long as needed to provide services or as required by applicable law.

4.2 Deletion Requests

• To request deletion of your data, contact us at support@coldproxy.com.

• We will process deletion requests within a reasonable timeframe unless retention is required by law or for legitimate business reasons.

5. Security Measures

• We maintain a high standard of security to protect your data and regularly update our systems to prevent unauthorized access or breaches.

6. Third-Party Services

• We may use trusted third-party tools or services for operational purposes (e.g., payment processing or account management).

• These third parties have access to personal data only as needed to perform their functions and are contractually obligated to protect it.

7. Disclaimer of Liability

7.1 User Conduct

• You assume full responsibility for how you use our proxy services. Any illegal or unauthorized activity undertaken while using ColdProxy is solely your responsibility.

7.2 No Warranty

• Our service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted service, nor can we guarantee the service will be free from errors or vulnerabilities.

7.3 Limitation of Liability

• Under no circumstances will ColdProxy be liable for direct, indirect, incidental, punitive, or consequential damages resulting from your use or inability to use the service.

• Our total liability to you for any claims related to this policy or your use of our services shall not exceed the total amount you paid (if any) for the specific service during the thirty (30) days prior to the event that gave rise to the claim.

8. Changes to This Policy

• We may update this Acceptable Use & Privacy Policy from time to time.

• When we do, we will post the revised policy on this page and update the “Last Updated” date. We encourage you to review it periodically to stay informed about any changes.

9. Contact Us

If you have questions or concerns about this Acceptable Use & Privacy Policy, or if you wish to request deletion of your data or report a violation, please open a support ticket via our helpdesk.

Last Updated: 04/08/2025